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FAQ

Covid-19 and The Yetee

Shipping Impact

Due to the worldwide Coronavirus and Covid-19 outbreak, both Domestic US and International shipping has been severely impacted.  The Yetee is continuing to ship orders within the US and Internationally every day, however, once a package leaves our facility, there may be a significant delay before it arrives to its final destination.  Please be aware of this when placing an order and allow for potentially many additional weeks of transit time before your package is delivered.  US and Foreign mail agencies have become stretched to the limit due to the repercussions of this pandemic.  Rest assured, our shipping partners are doing everything in their power to get your items to you as quickly and safely as possible.  However, we are asking for patience and understanding in this time of uncertainty if your order is taking longer than anticipated to arrive.

About The Yetee

What is The Yetee?

The Yetee is a website like no other. We work with incredibly talented artists and partners from around the world to produce amazing creations. We aim to celebrate shared experiences in the worlds of gaming and pop culture with everything we produce. Most apparel and print items are actually produced at our warehouse in Aurora IL. 

We an artist owned and operated company, so our focus is always on creating bespoke, hi-quality items. We love to collaborate with creators from other fields and provide them with top-tier merch for their respective fans. You can check out some of these collaborations here in our  Collections section.

Okay. What’s the website all about then?

We launched the website in 2011 with a simple goal: Offer limited edition t-shirts, designed by artists from around the world. Since then, we’ve expanded to offering collectible toys, pins, mugs, vinyl, and all kinds of other fun stuff!

We offer two new limited edition designs everyday! Follow us on Twitter and Instagram or sign up for our Daily Email to stay in the know. In addition to that, we have The Yeteemart, where you can find cool stuff all year round and our record label, Yetee Records, where we publish physical editions of popular video game music and video game adjacent albums.

Limited Edition? So once something is gone…

It’s gone!

Our limited edition t-shirts, which are designed by radical artists from all over the world, are usually only available for 24 hours!

Once the timer runs up, that’s it, and we move onto the next limited t-shirt!

If you don’t see a design up for sale as our daily deal, or in The Yeteemart, then there’s nothing we can do. The Yetee takes a firm stance on bending the laws of time and space.

So when do the new limited edition t-shirts go up?

New designs go up on our site at 12 midnight Central time (1AM Eastern, 11PM Mountain, 10 PM Pacific)!

There’s also a fancy little timer up on the daily deal part of the site that tells you how long until the current design is gone and the new one comes in!

Ordering

How much do your shirts cost?

Our 24 hour limited edition designs are $14 plus shipping.  4X and 5X cost $16 plus shipping.

Yeteemart shirt prices vary per shirt and stock is limited.

Help! I found the design I want, but it’s out of stock in The Yeteemart!

If the item is out of stock in The Yeteemart, never fear! We’ll restock it.

But these things do take some time, so if you don’t see the item get restocked right away, rest assured, we’re on the case!

If an item is in stock, but a certain size isn’t selectable, that means the specific size is out of stock. Never fear! We’ll reorder those too!

Want to be notified when an out of stock item or size becomes available again? Sign up for an email restock notification in the product record!

Can you combine orders?

We cannot combine orders across multiple days.

If you order something, then realize you wanted something else bundled with it, the best way to remedy the situation is to make an order with everything you want in it, then contact us at help@theyetee.com to cancel and refund the first order. It also helps to double check your orders before you place them!

Can I cancel my order?

Of course!

Our printing times usually happen soon after the sales end though, so be aware that in some instances your order might already be on its way. We also understand that things can come up, so if you need to cancel an order, email us as soon as you can at help@theyetee.com so we can jump on it!

I typed my address wrong or used the wrong address!

No worries! We’ve all taken the Typo Turnpike  to Mistake City from time to time.

Please contact help@theytee.com as soon as possible so we can, hopefully, update the address before it ships.

If you entered the wrong country, there may be a charge to get it sent to the right place. In this instance, you’ll have to let us know where to send the item and pay the actual cost of shipping, or we can refund you.

Why was my super-duper limited edition item order canceled?

We reserve the right to limit quantities for any item per order. We want everyone to have a fair chance to purchase our limited edition items. Wholesale style orders placed on limited items will be cancelled.

Can I place a Wholesale order?

Please contact help@theyetee.com for further assistance regarding Wholesale orders.

Payment

Is my credit card info secure?

Your Credit Card payment is handled through Braintree, a PayPal service, where your payment information is very secure. Your card information is not stored on our servers at all.

Do you accept Paypal?

Yes, we accept Paypal as an option for payment.

Do you also accept Apple Pay?

We sure do!

Amazon Pay?

Yeah, we accept that as a payment method too!

What about gold and treasure?

Well… if you can find a way to make an online purchase with gold and treasure, we’re very happy for you, but our current website doesn’t handle that option.

Maybe someday, we’ll accept payments like the privateers of old.

Printing

What kind of shirts do you print on?

We typically print on 100% ringspun cotton regular fit tees. They’re soft, breathable, and as gentle as the Yetee’s fur.  Daily tees are typically printed on Tultex or Gildan, while Yeteemart items are printed on either Tultex, BellaCanvas, or Next Level.  Shirt brand is usually determined by color availability. We’re sorry, but you cannot request a particular brand for a design.

Heather blend shirts are typically a cotton/poly blend, which are the same line of shirts, but with just a bit of poly to give them a textured look.

There are some times when certain color shirts just aren’t available as ringspun, so we use 100% cotton shirts as substitutes. Brands may also change based on stock availability, but we keep quality and style consistent.

Our shirts are preshrunk 100% cotton, but they will still shrink a tad when washed. For best results follow the directions on the tag, and remember that heated washes or drying cycles will cause shirts to shrink.

Shirts are made by hand, so there is a +/- tolerance of an inch on sizing. If you are between sizes, order up for maximum satisfaction!

Do you offer Larger sizes?

The Yetee tries to offer larger sizes of shirts, such as 4XL – 6XL, when possible.  However, there is a very limited selection of colors available in those garment sizes.

How do you print your shirts?

We print our tees using industry standard screen-printing processes at our Yetee Base Alpha in Aurora, Illinois.

Some items may use new techniques like DTG or Sublimation, and will be noted in the item description.

How long does it take for your shirts to get printed & shipped?

Our team does its best to have orders printed and shipped within 5-10 business days.

Some pre-order items will have longer wait times, and anticipated ship dates will be noted on their respective pages and order confirmation emails. Additionally, any order with both pre-order and in-stock items will be held and shipped complete when all items are ready to go.

Can I get my own designs printed?

You sure can!  Check out https://www.yeteeprinting.com/ for more details.

Shipping

Where do you ship to?

We ship shirts almost everywhere!

Due to the Covid-19 outbreak, shipping has been suspended to certain countries as directed by the USPS.

How much does shipping cost?

Shipping costs are calculated in the cart by Deep Thought (and weight/size).

Typically: USA Shipping starts at $4.50 t-shirt, Canada shipping is $4.50 for one t-shirt,
Shipping to anywhere else starts at $5.50 and will vary depending on country/location.

Once you add your items to your cart, it should calculate shipping for you!

Posters, sweatshirts, and other heavier objects will cost more to ship.

Signature Confirmation, what?!?

Domestic shipments over $90 will be shipped via UPS Ground or USPS Priority and will require signature confirmation for delivery.   Nobody likes packages with super rad limited edition items stolen off their porch, amirite?

Where is my order?

You’ll get a helpful email from us letting you know that it has shipped, and if you live in the US, tracking information will be included in that message.

Shirts ship out 5-10 business days after the sale ends.

US delivery is between 3-5 business days from the date of shipment.

If an order is taking longer, please verify that the item your ordered doesn't have special pre-order notes on the item page and order confirmation email.

Additionally, shipment transit times have been severely impacted due to Covid-19.  Please be aware that shipments will currently take significantly longer to reach their final destination.

Do you ship Internationally?

We do!  However, International transit times vary by country, with the average being 3-6 weeks once the order has been shipped from Yetee HQ. However, these transit times are not guaranteed.  Some International destinations may take less time for delivery and some take longer for reasons that are outside of the Yetee's control.

International transit times have become severely impacted by the Covid-19 outbreak.  As international flights are canceled, shipments to destinations outside of the US are becoming extremely delayed.  Please be aware of this when placing an international order.

South America and tends to have longer transit times due to customs in their regions.

If an order is taking longer, please verify that the item your order doesn't have special pre-order notes on the item page and order confirmation email.

If you received a shipment confirmation email and the package has not yet arrived, please check with your local Postal or Customs office to see if they are holding it.

Do you offer shipment tracking for International Orders?

International orders will get an email once the order has shipped from our warehouse outside of Chicago, IL, but tracking is not possible once the order leaves the US.

However, if you are shipping to Canada, you are in luck!  The Yetee offers a Delivery Duty Paid service that not only includes shipment tracking, but also collects and pays the anticipated customs and duties fees up-front!  This service must be selected at checkout for it to be used.

Special notes regarding International Shipments:

International packages are limited to 4lbs.  Any orders that weigh over 4lbs will be split into multiple packages.  Please be aware that this may incur additional handling or clearance fees per the destination country's postal regulations.

Additionally, some international countries will have added taxes, duties, and VAT. This is the buyer’s responsibility, so make sure you know and understand your country’s import rules before purchase!

Can I use a freight forwarder for shipping?

We reserve the right to cancel any order shipping to a freight forwarder.

If we do ship your order to a freight forwarder, the responsibility for that order is transferred to the forwarder upon delivery to the customer supplied shipping address. Once delivered to the forwarder, The Yetee is not liable for any incurred damage or future loss.

Order Pick-up?

Can I pick-up my order from The Yetee warehouse?  You certainly can, however, you need to email help@theyetee.com first to give us a heads up.  That way we can make sure your order is ready to go!

Returns, Exchanges, or Damages

Do you have a Return or Exchange Policy?

You bet we do! If you ordered the wrong size, item, or if something doesn’t fit just right, it can be sent back for an exchange or refund.  Please contact help@theyetee.com for further instructions.

All Returns or Exchanges MUST be unworn and unwashed.

We’ll know.

Help, my order arrived damaged!

Not cool at all…Did your order arrive damaged because of a manufacturing defect or shipment mis-handling?  We get it, accidents happen. Reach out to Customer Service, and we’ll take care of you.

If there is an issue with your order or your product, email us at help@theyetee.com and we’ll do our best to make sure we can remedy the situation!

We appreciate all of our customers and will work with you to make sure you’re satisfied with our products and how they get to you!

I bought a shirt 3 years ago, can I return it?

No. All returns must be made within 30 days of the date of delivery and must be unworn and unwashed. Be sure to include your order number in the subject line of the email!

Artists

Who designs all your awesome tees?

All of our designs come from incredible artists all over the world! They submit their designs and we put them on shirts!

Want to submit your own designs? You can! Just click the ‘Submit’ button in our navigation bar and follow the instructions!

What do the artists get for printing with you?

Our artists get paid $2 per shirt sold, and get a free shirt of their printed design.

We typically only print one run of shirts, so the artist retains the rights to the design after the sale is over.

Do you provide feedback on my submission?

Due to the volume of submissions received, we are unable to provide feedback on any artwork designs.

Business Info

Who are you?

We’re The Yetee!

A group of awesome people that primarily work out of Aurora, Illinois, but we’ve got rad peeps all over! They're kind of like secret agents, only we told you about them, so they aren't really secret, and this isn't an agency. 

Where are you?

Our base of operations is located in beautiful Aurora, Illinois. Not too far from the Gasworks, and close to Stan Makita’s Donuts. Sadly, we’re not right down the street from Jimmy Johns anymore.

If you really want to send us mail, or take a picture of our building, the address is:

The Yetee
1665 Mallette Rd
Aurora Illinois
60505

Do you have a policy on privacy?

Yes, we do. The Yetee will never rent, sell, or otherwise share your information with any third party.

Of course, this excludes the sharing of your shipping address with one of our shipping providers (UPS, FedEx, USPS, Asendia) in order to ship out your items. This guarantee also excludes transmitting your credit card information (fully encrypted) to our credit card processor in order to process your payment.

These two exceptions are necessary for any transaction to take place on any website where any physical product is being sold, so rest assured that nothing nefarious is being done with your info.